Support email
support@tapkoin.comWrite from the email address on your account and include your username. Never send your password; we will never ask for it.
Before you write
Many answers are already on the site, and checking first saves you a day:
- A claim was rejected: open My claims; the note from the checker says why. Common causes are on the how it works page.
- Tapkoins are pending: that is the hold period, not a problem. The available date is shown in your ledger.
- Withdrawal status: the Wallet screen shows every request and its status. “Confirm by email” means we are waiting for you to click the link.
- General questions: the FAQ and the payout policy.
What to include
| Topic | Please include |
|---|---|
| A task or claim | Task title, date claimed, what you did, and the screenshot you submitted |
| A withdrawal | The withdrawal date and amount (not your private keys; we only ever need the public address) |
| Login problems | Your username and the email on the account; try Forgot password first |
| A referral not counted | Your friend's username and the date they signed up |
| Partnerships and task supply | Your company, the apps or surveys you want run, target countries and budget |
Response times
Task and account questions: within 2 business days. Withdrawal checks: part of the normal payout process, usually within 3 business days of your email confirmation. Partnership enquiries: within a week.
Support is a small team working on weekdays. Messages sent on Saturday are usually answered on Monday or Tuesday. Writing twice about the same thing does not speed it up; it moves your conversation to the back of the queue because the newest message is treated as the latest state. One clear email with the details from the table above is the fastest route to an answer.
Languages
We answer in English. Short messages in Hindi, Tagalog or another language are fine; we will do our best with a translation, but details such as task titles and dates are easier to match when they are copied exactly as they appear in the app.
Security and abuse reports
If you find a security issue on Tapkoin, email the same address with “Security” in the subject. Please do not test against other members' accounts. If you see someone offering to sell Tapkoin accounts or fake proofs, tell us; it protects everyone's payouts.
What support cannot do
- Approve a claim by email. Claims are decided from the proof you submitted on the task page. If you forgot to attach the screenshot, claim the task again when it is open and submit it there.
- Move Tapkoins between accounts or merge two accounts. One account per person is a hard rule, and transfers are not a feature.
- Recall a payout. Transactions on TRON are final. Check your address before confirming; the wallet shows it in full.
- Skip the hold or the minimum. The numbers are the same for everyone and are enforced by the platform, not by a person.
Spam, phishing and impostors
We write to you only from the tapkoin.com domain, and only about your account: verification codes, password resets, withdrawal confirmations and payout notices. We never ask for your password, your wallet's private key or seed phrase, or a payment to “unlock” a balance. Anyone doing so on Telegram, WhatsApp or by email is not Tapkoin; forward the message to support so we can warn other members.
Account deletion
You can delete your account yourself from Settings or the delete account page at any time; no email needed. Pending withdrawals must be paid or cancelled first, and unwithdrawn Tapkoins are forfeited, so withdraw first if you are above the minimum.